NN/g UX Podcast
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NN/g UX Podcast
The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, an...
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56 episodi
53. Why You're Not Getting Job Interviews (feat. Hang Xu, Design Recruiter)
What does it really take to get hired in design today? In this episode, design recruiter and former product designer Hang Xu shares hard truths about...
52. Rethinking Users as Ecosystems (feat. authors Mike Youngblood and Ben Chesluk)
Who do we really mean when we say “the user”? And who gets left out?
In this episode, Therese Fessenden chats with cultural anthropologists Mike...
51. The Future of Service Design in the Age of AI (featuring Erika Flowers, author of Practical Service Blueprinting)
What does it mean to design experiences in a world where pixels are no longer the focus? In this episode, service design thought-leader and author Eri...
50. Responsible AI Use for Research Analysis (feat. Alexander Knoll, Co-Founder of Condens.io)
AI can do more than it’s ever done… but there’s a lot of unfounded hype, especially when it comes to user research. When should you delegate tasks to...
49. Design Leadership & Org Design (feat. Peter Merholz, co-author of Org Design for Design Orgs)
In this episode, Peter Merholz—co-founder of Adaptive Path and co-author of Org Design for Design Orgs—joins us to talk about what it really takes to...
48. What is Object-Oriented UX (feat. Sophia Prater, Rewired UX)
UX practitioners often struggle with shifting requirements and increasing product complexity, making it difficult to design intuitive experiences. Obj...
47. Designing AI Experiences: What to Consider (feat. Caleb Sponheim PhD, NN/g)
As AI continues to evolve, designers are increasingly finding themselves tasked with creating AI-powered experiences—often without prior experience in...
46. Getting Strategic About Research (feat. Kate Towsey, author of Research that Scales)
As tech layoffs and budget cuts dominate the start of the year, UX teams are navigating a critical challenge: proving the value of research while doin...
45. Choosing Better User Impact Metrics (feat. Connor Joyce, Author & Behavioral Scientist)
Most experienced professionals in the industry will tell you that the best designs don't operate in a vacuum. Yet, most of our measurement approaches...
44. AI & UX Research (feat. Savina Hawkins & Caleb Sponheim)
To explore how is AI shaping UX research and analysis, host Therese Fessenden shares two interviews on the topic; one with Savina Hawkins, Co-founder...
Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g)
Product-centric design can be an efficient way to design interfaces, but it can often lead to disjointed and poorly optimized customer journey experie...
43. Responsible AI (feat. Paige Lord, Sr. Product Marketing Manager at GitHub)
With AI developing rapidly, and AI policy often lagging behind, calls for responsible tech design and development are louder and more public than ever...
42. Icons that Work (feat Kate Kaplan, Insights Architect @ NN/g)
Icons are popular components to incorporate into digital designs that can help simplify user experiences. But, not every icon is created equal. In thi...
41. UX Accessibility and Designing for Neurodiversity (feat. Stéphanie Walter)
Accessibility isn’t a novel concept, but in the realm of digital design, it's rare to find a product or service that's truly accessible to a broad aud...
40. Managing Priorities (feat. Harry Max, author and managing partner at Peak Priorities LLC)
“If you squint hard enough, every problem is a prioritization problem.” -Harry Max
UX professionals are often faced with the challenge of managi...
39. Cross-Cultural UX Research (feat. Feifei Liu, International UX Researcher)
Expanding into global markets is a key priority for companies in today's interconnected world. While many companies rely on translations for their dig...
38. User Interviews (feat. Steve Portigal, Research Consultant and Author)
In this episode, we dive into User Interviews with Steve Portigal, discussing their critical role in product development and design research. User int...
Bonus Episode: Design’s Role as AI Expands (Feat. Don Norman and Sarah Gibbons, VP at NN/g)
AI is changing faster than we can sometimes process and will likely do so for a while. The recent tech layoffs have also not spared UX professionals,...
37. XR: Improving Learning Outcomes
Extended reality (XR) experiences hold the potential to transform the way we learn, work, and collaborate. Specifically, it can make educational exper...
36. AI & UX: Innovations, Challenges, and Impact
The surge of AI is currently changing the way we work and live. To avoid feeling left behind, it is important to engage with and understand these tool...
35. Wireframing & Prototyping (feat. Leon Barnard, Content Manager, Balsamiq)
Wireframing is an incredibly useful design technique to flesh out conceptual ideas and communicate them to others. However, with the advent of powerfu...
34. Data-Driven Decision-Making and Intranet Design (feat. Christian Knoebel and Charlie Kreitzberg, Princeton University)
We often talk about measuring progress, but it can sometimes be harder to do in practice than in theory, especially when you’re combining mixed resear...
33. Tracking UX Progress with Metrics (feat. Dr. John Pagonis, UXMC, Qualitative and Quantitative Researcher)
Measuring a user experience can be intimidating at first, but it's an essential part of determining whether your work is moving in the right direction...
Quick Update: Episodes Now On YouTube!
(But don't worry, we will still continue publishing future episodes on Spotify, Apple Podcasts, and many other platforms!)
Check out our YouTube...
32. Conducting Research with Employees (feat. Angie Li, UXMC, Senior Manager of Product Design at Asurion)
Research with employees might sound easy in theory: you work in the same company as the people you need to observe or interview, and you might not eve...
31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)
Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In this episode, we interview Thom...
30. Stakeholder Relationships (feat. Sarah Gibbons, Vice President at NN/g)
Building stakeholder relationships is no easy task but it is crucial for getting buy-in, aligning expectations and ultimately building trust. But, wha...
29. UX Mentorship (feat. Tim Neusesser, UX Specialist at NN/g, and Travis Grawey, Director of Product Design at OfficeSpace)
The importance of mentorship for personal and professional development is an often-discussed topic, yet it can be challenging to find a mentor or beco...
28. Games User Research (feat. Steve Bromley, author and games user researcher)
Have you ever wondered what it's like to usability test a video game? Or what goes on behind the scenes of gaming studios as they prepare for big rele...
27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo)
If you ask experienced UX practitioners how to stay user-centric, you’ll inevitably hear something about the importance of customer journeys. However,...
26. The Evolution of UX (feat. Dr. Jakob Nielsen, Co-Founder & Principal, NN/g)
The UX industry has recently seen what some call "unprecedented" shifts with layoffs and generative artificial intelligence rapidly changing how UX wo...
25. Discount Usability: Expert Reviews and Heuristic Evaluations (feat. Evan Sunwall, UX Specialist, NNg)
With the recent surge in tech layoffs, a downsizing of UX labor means UX research is harder to do, meaning: research needs to be prioritized in really...
24. Artificial Intelligence: What Is It? What Is It Not? (feat. Susan Farrell, Principal UX Researcher at mmhmm.app)
The term artificial intelligence, AI, is having a bit of a boom, with the explosion in popularity of tools like ChatGPT, Lensa, DALL•E 2, and many oth...
23. Building Better Products with a Better Mindset (feat. Ryan Hudson-Peralta, Principal Experience Designer at Rocket Homes)
Building exceptional experiences usable by all is no easy feat. Focusing on what can be influenced and accepting what cannot be changed are two critic...
22. UX, Big Data, and Artificial Intelligence (feat. Kenya Oduor, Ph.D., founder of Lean Geeks)
How has the UX field changed over the years? What does the future of UX work look like if scope is wildly expanding? Will we be automated out of a job...
21. Making Your Visual Designs Work Harder For You (feat. Kelley Gordon, Digital Design Lead at NN/g)
Visual design takes a lot more work than just making things look pretty, and is a fundamental part of many user's experiences. Our digital design lead...
20. What Makes a "Good" UX Professional?
What does it take to be successful in the field of user experience? There isn't a single, clear-cut answer, but there are a number of different skills...
19. Designing a UX Career (feat. Sarah Doody, Founder of the Career Strategy Lab)
Have you thought about your career lately? Chances are, you have - given the buzz around the record high voluntary resignation rates during this “Grea...
18. Presenting UX Work in a Compelling Way (feat. David Glazier, Senior Staff UX Designer at Illumina)
UX professionals often find themselves saddled with the burden of convincing others to value UX work. David Glazier, Sr. Staff UX Lead of Digital Expe...
17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences)
There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User In...